At Bijoux Box Collection, we want you to love your purchase. If you need to make a return, please review our policy below to ensure eligibility.

Return eligibility

Custom pieces, deposits, Instagram purchases (unless previously discussed), sale items, and any engraved, resized, or altered pieces are non-returnable. To qualify for a return, items must be unworn and in their original packaging. Taxes are refundable. Made-to-order pieces are not eligible for return.

Timeframe for returns

Customers must email requesting to return their item within 3 business days from the delivery date. Pre paid insured labels will be sent for return, which will be deducted from the final refund. Refunds are issued for the full purchase amount, excluding shipping costs.

Return process

To initiate a return, customers must email xothebijouxbox@gmail.com. Clients are responsible for ensuring the item is returned safely. Refunds will be processed within 5-7 business days, depending on the original payment provider. The return shipping address will be provided upon request.

Refunds & store credit

We do not offer store credit — only refunds, which are issued to the original payment method.

Exchanges

Exchanges are not permitted unless previously discussed. Customers who wish to exchange an item must return it for a refund and place a new order separately.

Defective, damaged, or incorrect items

If an item arrives damaged or incorrect, customers must report the issue within 24 hours of delivery with accompanying photos. Once the issue is confirmed, a replacement or refund will be arranged. For assistance, please email xothebijouxbox@gmail.com.